We have a rotating Triager who is responsible for monitoring our continuous testing infrastructure and for triaging incoming requests from users. Specific duties include:

• Ensure that our Continuous Integration testing through Github Actions and Jenkins are operating smoothly.
  • If flaky tests are failing too often, assign someone to fix them ASAP, or mark them to be ignored in runsuite_wrapper.pl.
• Watch merges to master for failures on the longer test suite.
  • File an issue on previously-unknown failures, or update existing issues for repeats. Consider marking tests as flaky in runsuite_wrapper.pl if they are keeping the master merge red.
• Answer (or request that someone else who is more of an expert in that area answer) incoming dynamorio-users emails.
  • Sometimes emails to the list are marked as spam, so it is a good idea to directly watch the web interface: https://groups.google.com/g/DynamoRIO-Users
• Moderate dynamorio-users emails from new users. First, ensure that you are a member of the dynamorio-users list and your role is Manager at https://groups.google.com/g/dynamorio-users/members. You will then receive an email whenever a message is sent from a user who has never posted before. Such a message stays pending at https://groups.google.com/g/dynamorio-users/pending-messages until it is approved or rejected. Generally, we allow all future messages from a user when the first message sent is legitimate. At the pending message page, expand the message to examine it. Click the checkbox next to it, which enables the top buttons. If the message is spam, click "Report spam and ban author"; if it is not spam, click "Post and always allow". We generally do not use the single-message reject or allow buttons. Once it is posted it will show up in the list and can be replied to there.
• Triage reviewing pull requests filed by users
  • Make sure you receive notifications on such requests: see the issues item below on how to set that up. Alternatively, proactively monitor the pull request list through the web site.
• Triage issues filed by users in our issue tracker.
  • New issues or issue updates do not send email to the -devs list: you will need to set up such notification by "watching" the dynamorio repository and then, in your Github account, under Personal settings | Notifications | Email notification preferences, you will want to check Comments on Issues and Pull Requests and Pull Request reviews. Alternatively, proactively monitor the issue list through the web site.
  • We have bug and feature issue templates that are supposed to be required, but a Github bug (we told them about it and supposedly they are working on it...) allows authenticate-on-submit cases to bypass them and never see the template. Consider asking them to provide the template information: https://github.com/DynamoRIO/dynamorio/issues/new?assignees=&labels=&template=bug_report.md&title=
  • If the issue is just asking a general question, remind the asker to "Please use the users list https://groups.google.com/forum/#!forum/DynamoRIO-Users for general questions, as it will reach a wider audience of people who might have an answer, and it will reach other users who may find the information beneficial. The issue tracker is for specific detailed bugs.". You could close the issue, saying you will answer once it is re-asked on the list.
  • Add appropriate labels: either a Bug-XXXX or Type-Feature, plus the platform in OpSys-XXXX, plus the component, as well as other key labels like Performance.
  • Ask for information on how to reproduce (and add Status-NeedInfo in that case).
  • If high priority, mark as such with labels. If we should not put out a new release without fixing, mark as Hotlist-Release.
  • Ideally the filer will be interested in fixing it. Encourage the filer along this path by giving debugging suggestions and helpful hints for how to diagnose, fix, and submit a PR. We have a very small developer team which cannot scale to fixing everything. Encouraging more users to contribute is the direction we want to move in.
  • If the filer is unlikely to be able to fix it and it is high priority, assign to a developer. If lower, consider adding a help wanted label.
• If it's a slow week and you feel ambitious:
  • Fix a flaky test (search the tracker for the Hotlist-ContinuousIntegration label or look at the list in runsuite_wrapper.pl).
  • Try to close an open tracker issue.